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Answer a test result timing question

Waiting for results is stressful. Clear timing and a contact plan help.

Last reviewed

Acknowledge the wait

Recognise that waiting is hard.

Give typical timing

State the usual range for this type of test.

Explain how you will contact them

Say whether by phone, portal or letter.

Avoid giving results

Share results only through your secure route.

Say what to do if nothing arrives

Give a date and number to call.

Offer an appointment

Mention a follow-up if they are worried.

Questions

Can staff share results by email?

Only through a secure route your policy allows.

What if results are delayed?

Tell the patient early and say why.

Can the AI answer these?

It shares timing. A clinician gives results and advice.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.