Answer a swap box contents request

Swap requests show the subscriber cares. A clear answer keeps the box exciting and the packing line on schedule.

Last reviewed October 14, 2026

Welcome the request

Thank them for telling you what they prefer.

List which items are swappable and which are fixed.

Give the date after which the box is locked.

Be clear if a swap changes the price.

Link the account page or offer to do it for them.

Note their tastes for future boxes.

Offer to avoid a list of items they dislike.

Set a sensible limit and say so.

It can collect them and pass them on. A person updates the account.

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