Answer a security questionnaire from a customer

Larger customers send security questionnaires before they buy or renew. A small team can answer them well by preparing once and staying truthful.

Last reviewed October 14, 2026

Read the whole questionnaire first

Check how long it is and what it asks for, then agree a deadline instead of promising a quick answer.

Describe what you do today. Do not claim certifications or controls you do not have.

Save approved answers on hosting, access, backups and data handling so the next one is quicker.

Have whoever runs your infrastructure check technical answers before you send them.

If a control is missing, say if it is planned. Honest gaps build more trust than overstated answers.

No. Many customers accept an honest description of your practices, but some require specific certifications.

One named person, usually the founder or lead engineer, so replies stay consistent.

Yes, if they are current. Do not share internal documents you would not show publicly.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.