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Guides

Answer a rush delivery request

A rush request is a chance to earn more, or to say no kindly. Decide before you reply what you can really do.

Last reviewed

Say you want to help

Start positive, then be honest about limits.

Check your capacity

Look at your schedule before promising anything.

Offer what is possible

Say the earliest date and what may need to be reduced.

Price the rush

Quote a rush fee so the extra effort is paid for.

Be clear about trade-offs

Explain any impact on quality, scope or review time.

Get a clear yes

Confirm the date, fee and scope in writing.

Questions

Should we always charge a rush fee?

Yes for real extra effort. Skipping it teaches clients that rush is free.

What if we cannot do it?

Say so clearly and offer the earliest honest date.

Can the AI quote a rush fee?

It can share your published rates. A person confirms the quote.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.