Answer a review removal request

Sellers hate bad reviews and often ask to remove them. A clear rule about what is removable keeps trust on both sides.

Last reviewed October 14, 2026

Acknowledge the frustration

Thank them for raising it and show you take reviews seriously.

Look for abuse, personal data or off-topic content.

Explain that honest reviews stay, even when they are negative.

Suggest a public reply or a way to resolve the issue with the buyer.

If the review breaks policy, remove it and tell the seller why.

No. Say that clearly, since it protects the whole marketplace.

Ask for proof such as no matching order, then follow your policy.

It can explain the policy. Removal decisions go to a person.

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