Answer a return window question

Return window questions are about timing. A clear date and a fair option keep the sale and the customer.

Last reviewed October 14, 2026

Check the order date

Find the delivery date, not just the order date.

Say how many days the policy allows and when it ends.

Give a clear yes or no with the date.

Suggest store credit or an exchange where you can.

Give the exact steps to begin a return.

Summarise the answer so it can be found later.

Say which date your policy uses, and use it the same way every time.

Sometimes. A small, consistent flexibility earns trust.

It shares your policy. A person approves exceptions.

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