Answer a referral reward question

Referral questions are happy ones: the customer helped you grow. A quick check and a clear answer protects the goodwill that made them refer.

Last reviewed October 14, 2026

Thank them for referring

Start with thanks, since they brought you a customer.

Look for the referred person, the date and whether the referral conditions were met.

Say what has to happen first, such as the friend's first payment, and how long the reward takes.

If the referral was not credited, apply the reward and say when it will show.

Explain which condition was not met and offer a small goodwill gesture if it makes sense.

Link a short referral page so the next customer can check themselves.

Ask for both addresses and match them if you can. Credit it if the facts are clear.

State the delay in your rules and keep to it.

It can explain the rules from your page. Account checks go to a person.

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