Answer a price match request

Price match requests are a chance to win the sale. A clear policy and a quick decision turn a comparison shopper into a customer.

Last reviewed October 14, 2026

Check your price match policy

Know whether you match, and under what conditions.

Request the competitor page showing the same item, price and stock.

Check size, condition, shipping and any bundle differences.

Give yes or no with the reason in the first lines.

Suggest a bundle, a small discount or a gift instead.

Note the decision so you treat similar requests the same way.

Only if it keeps you profitable. A written policy keeps decisions fair.

Decide a window and state it in your policy.

It can explain the policy. Approvals go to a person.

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