Answer a matter status question

Clients worry in silence. A plain status update reduces calls and builds trust.

Last reviewed October 14, 2026

Greet them by matter

Confirm which matter you are updating.

Say where the matter is now.

Describe the next step and who owns it.

Be clear if you wait on them or on a third party.

Offer a range, not a promise.

Say when you will next write.

Give ranges and say what could change them.

Say so honestly and explain why.

It shares status from your notes. A person gives legal advice.

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