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Guides

Answer a lease renewal question

Renewal questions arrive months before the date. A clear answer lowers turnover and empty weeks.

Last reviewed

Thank them for asking

Good tenants are worth keeping.

State the timeline

Say when renewal offers go out and the reply deadline.

Share the terms

Give the new rent, term length and any changes.

Explain the options

Cover renewal, month to month and moving out.

Mention notice rules

Quote the notice period in the lease.

Give the next step

Link the renewal form or say who will send it.

Questions

When should renewals go out?

Many managers send them 60 to 90 days before the end date.

Can we promise the rent?

Only if it is decided. Otherwise say when you will confirm it.

Can the AI handle renewal questions?

It shares timelines and links the form. A person sets the rent.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.