Answer a grooming no-show fee question

No-show fees feel personal to the client and costly to you. A calm, factual reply keeps the relationship.

Last reviewed October 14, 2026

Acknowledge the frustration

Thank them for explaining what happened.

Quote the notice period they agreed to when booking.

Confirm reminders were sent and when.

Consider a waiver once, or a credit towards the next visit.

Avoid long arguments in writing.

Make rebooking easy.

Often once, for a good client. Say it is a one-off.

They cut no-shows and back up the policy.

It shares the policy. A person decides any waiver.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.