Answer a dietary change after booking

Late dietary changes are common and can be serious. A clear reply protects the guest and the kitchen.

Last reviewed October 14, 2026

Thank them for telling you

Confirm you have noted the change.

Ask for details and severity in writing.

Confirm what can be done before promising.

Say how many days before the date changes are possible.

Suggest similar dishes if the first choice is not safe.

Send the final menu note back to the guest.

Not always. Say what is possible and what is not.

Treat every mention seriously and confirm with the kitchen.

It collects details and shares your cutoff. The kitchen confirms what is safe.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.