Answer a deposit return question

Deposit questions arrive at move-out, when emotions run high. A clear timeline calms them.

Last reviewed October 14, 2026

Acknowledge the question

Confirm you have received their request.

State when the deposit will be returned.

List any deductions with evidence.

Point to the scheme or process for disputes.

State the amount and method of return.

No. Follow the rules on fair wear and tear.

Tell them early and say why.

It shares the timeline. A person decides deductions.

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