Answer a courtesy car request

Courtesy cars are limited and come with conditions. A clear reply sets expectations before the booking.

Last reviewed October 14, 2026

State what is available

Say whether cars are limited and how they are allocated.

List job types or booking lengths that include one.

Say licence, insurance and fuel rules.

State any deposit or excess.

Say how the handover works on drop-off.

Suggest a taxi credit or a lift if none is free.

No. Say clearly what your policy is.

State the excess and insurance terms up front.

It shares your policy. A person confirms availability.

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