Answer a colour correction request

Colour is personal. A calm, quick reply turns an unhappy client into a repeat one.

Last reviewed October 14, 2026

Thank them for telling you

Make it easy to raise the issue.

Ask for a photo in natural light.

Say whether it can be fixed in one visit.

Say the window for free adjustments and any cost.

Give two options for a correction visit.

Check they are happy with the result.

Within your stated window, usually yes. Say so when booking.

Offer a paid change and explain the cost kindly.

It collects the photo and details. A stylist decides the fix.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.