Answer a coaching package expiry question

Expiry questions usually mean a client wants to use their sessions. A clear answer helps them do so.

Last reviewed October 14, 2026

Look up the package

Find the purchase date and sessions left.

Give the exact date from your terms.

Say what happens to unused sessions.

Suggest booking now or a short extension.

Explain pauses for illness or travel if you allow them.

Send a short summary they can keep.

Many do. State it at purchase so it is no surprise.

For illness or your own cancellations.

It explains the rule. A person grants extensions.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.