Cancelled classes frustrate members. A quick reply with options keeps them booked.
Last reviewed
Say the class is cancelled and why, briefly.
Confirm their credit or payment is returned.
List the nearest classes with space.
Offer to book them in right away.
Appreciate their patience.
Yes. Return the credit or refund the booking without being asked.
Send an email and text as soon as you know.
It confirms the credit steps. A person rebooks.
Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.