CompareGorgias
Flatdesk vs Gorgias
Gorgias prices by ticket volume rather than seats, and third parties report its AI Agent at about $0.90 to $1.00 per automated interaction on top of the ticket fee. Flatdesk is $39 per agent on annual billing ($49 monthly) with 100 AI answers per agent included. Gorgias is built for ecommerce: it can refund and edit Shopify orders from the ticket and attributes revenue to support. Flatdesk shows a customer's Shopify orders beside the ticket, and its AI can cancel and refund an order that hasn't shipped, within limits you set.
Checked 2026-10-13 against list prices. Sources are at the bottom.
| Plan | 3 agents, 150 AI answers a month | 10 agents, 800 AI answers a month | How AI is billed |
|---|---|---|---|
| Flatdesk | $117 | $390 | $39 per agent billed yearly ($49 monthly). 100 AI answers per agent included, pauses at the cap |
| Gorgias Basic / Pro | ~$210 | ~$1,160 | Monthly-billing plan prices ($60 and $360); yearly is a little less. About $1 per AI interaction plus the ticket fee (third-party figures). Assumes 300 and 2,000 tickets. |
Where Flatdesk is stronger
- AI included in the seat instead of charged per interaction
- An AI answer is never charged on top of a ticket fee
- AI receipts with one-click refunds
- AI macros written from your replies, with updates suggested from your team's edits. They can also assign, tag and close tickets
Where Gorgias is stronger
- Order edits, and refunds on shipped orders, in Shopify from the ticket
- Revenue attribution and ecommerce automations
- Unlimited seats
Which should you pick?
Pick Gorgias if you run a Shopify store and want to edit orders or refund shipped ones without leaving the ticket.
Pick Flatdesk if you're an email and chat team of about 3 to 15 agents and want AI in the price, with a bill that doesn't move.
Questions
Is Flatdesk cheaper than Gorgias?
At list prices checked 2026-10-13: for 3 agents, 150 AI answers, Flatdesk costs $117 a month and Gorgias Basic / Pro about $210, so Flatdesk is cheaper; for 10 agents, 800 AI answers, Flatdesk costs $390 a month and Gorgias Basic / Pro about $1,160, so Flatdesk is cheaper.
What's a good Gorgias alternative for a small team?
If you're an email and chat team of about 3 to 15 agents and want AI in the seat price, Flatdesk is built for that: $39 per agent billed yearly or $49 monthly, with 100 AI answers per agent included and a cap on by default. Stay with Gorgias, or look at a bigger suite, if you run a Shopify store and want to edit orders or refund shipped ones without leaving the ticket.
Can Flatdesk import from Gorgias?
Yes. Flatdesk imports tickets, messages, attachments, customers, tags, macros and rules from Gorgias, archives every original record, and lists anything that didn't map.