Switching guide
Switch from Gorgias to Flatdesk
Paste the account email and an API key and Flatdesk copies your Gorgias history over: tickets with their messages and attachments, customers, tags and macros. Nothing changes in Gorgias, and every original record is kept. Then forward your support email when you're ready.
The switch in six steps
- 1
Start the free trial
Sign up with no card. You get every feature for 14 days, so you can run Flatdesk next to Gorgias without paying for both.
- 2
Connect Gorgias
The import screen asks for the account email and an API key. The token is stored encrypted while the import runs and deleted when it ends.
- 3
Let it copy your history
Agents, tags, macros, customers, then tickets with their messages and attachments. Large imports pick up where they left off if they're interrupted.
- 4
Read the report
Anything that didn't fit is listed with its original record, and you can download the report as CSV. Every original record is also kept as a JSONL archive.
- 5
Try the AI on your own tickets
The AI test drive drafts answers to your 50 most recent answered tickets beside the replies your team sent. Nothing is sent to customers and it doesn't use your AI allowance.
- 6
Forward your support email and add the chat widget
Add a forwarding rule from your support address to the Flatdesk address (Gmail, Google Workspace and Microsoft 365 steps are in the setup screen), and add the website chat widget with one script tag. Keeping a copy in the old mailbox is fine; Flatdesk ignores duplicates.
Get your Gorgias credentials
- 1.In Gorgias, open Settings, then REST API.
- 2.Copy the API key. Use an admin's email and key so every ticket, macro and customer is visible.
- 3.In Flatdesk, enter your Gorgias domain (the acme in acme.gorgias.com), the email and the key.
What comes over
- Agents, tags, macros and customers
- Tickets with their messages and attachments, with the channel (email, chat, contact form and so on) noted
- Every original record, kept in a downloadable archive
What you set up again
- Gorgias rules are kept for reference only. Their conditions are code that can't run in Flatdesk, so rebuild the ones you still need as triggers
- Gorgias teams aren't in Flatdesk yet; each ticket keeps its team as a field
- Flatdesk has email and website chat only. Tickets that came in by phone, SMS or social import as history, but you can't answer on those channels from Flatdesk
Check the fit before you move
Flatdesk handles email and website chat. If you answer customers by phone, SMS or social channels in Gorgias, those stay there. It also has no app marketplace yet. The small teams page lists what it leaves out, and the security page lists what isn't in place yet.
Questions
Will importing change anything in Gorgias?
No. The import only reads from Gorgias, so your tickets, settings and users there stay as they are and you can keep using it side by side.
Can I run the import more than once?
Yes. Records are matched by their original ID, so running it again updates them instead of creating duplicates. A common pattern is to import during the trial, then import again just before you switch email over.
Do I keep my Shopify order view?
Flatdesk's Shopify integration shows the customer's last five orders beside the ticket, matched by email, with tracking links. The AI can read them to answer where's my order, and can cancel and refund an order that hasn't shipped if you allow it. It doesn't edit orders or refund shipped ones the way Gorgias can.
How much does Flatdesk cost after the import?
$49 per agent per month, or $39 billed yearly, with 100 AI answers per agent included and a cap that's on by default. Every seat gets every feature, and viewers who only read tickets aren't billed.
Can I get my data back out of Flatdesk?
Yes. Settings has one .zip download with every ticket, message, customer, macro, help article, the audit log and every attachment as its original file.