Pricing by team size
Help desk pricing for 10 agents
Flatdesk costs $390 a month for 10 agents billed yearly, or $490 billed monthly. 1000 AI answers a month are included, and the AI pauses there so the bill doesn't move.
Next to the others
Monthly cost for 10 agents. “Seats only” is the list seat price with no AI used. “With AI” adds the AI finishing 1000 conversations a month, the amount Flatdesk includes. “~” marks estimates from third-party reports, because the vendor doesn't publish the AI rate. Freshdesk's 500 starter AI sessions are one-time, so a steady month counts none of them. List prices checked 2026-10-13.
| Plan | Seats only | With AI (1000) |
|---|---|---|
| Flatdesk, billed yearly | $390 | $390 |
| Flatdesk, billed monthly | $490 | $490 |
| Zendesk Suite Team | $550 | ~$1,900 |
| Zendesk Suite Professional | $1,150 | ~$2,500 |
| Fin (formerly Intercom) Essential | $290 | $1,280 |
| Fin (formerly Intercom) Advanced | $850 | $1,840 |
| Fin (formerly Intercom) Expert | $1,320 | $2,310 |
| Freshdesk Growth | $190 | $680 |
| Freshdesk Pro | $550 | $1,040 |
| Help Scout Standard | $250 | $1,000 |
| Help Scout Plus | $450 | $1,200 |
With no AI used, 3 of 9 tracked plans cost less than Flatdesk, so if you won't use AI they may suit you better. With AI at 1000 conversations a month, none of them is cheaper. Rival plans also have things Flatdesk doesn't, such as phone and social channels. See each comparison.
Questions
How much does Flatdesk cost for 10 agents?
$390 a month billed yearly ($4,680 a year), or $490 a month billed monthly. That includes 1000 AI answers a month, shared across the team. The AI pauses at that number unless an admin turns on overage at $0.40 each.
Is Flatdesk the cheapest help desk for a team of 10?
Not on seats alone. 3 of the 9 competitor plans we track cost less than Flatdesk with no AI use at this size (Fin (formerly Intercom) Essential, Freshdesk Growth, Help Scout Standard). Flatdesk is built for teams that want AI included, and it also has fewer channels: email and website chat only.
Does the price change if our AI use goes up?
No. The AI pauses at 1000 answers a month for 10 agents, and tickets after that go to your team. If you'd rather keep it running, an admin can turn on overage at $0.40 per extra answer. It's off by default.
Can we try it before paying?
Yes. The trial is 14 days with every feature and no card, including 25 AI answers per agent for the trial.