Pricing explained
Help Scout pricing: plans, AI fees and what a team pays
Help Scout charges $0.75 per AI resolution on top of seats from $25, and lets admins set a monthly spend cap. Flatdesk is $39 per agent on annual billing ($49 monthly) with 100 AI answers per agent included, so it costs less once the AI is doing real work. Help Scout has a free plan for up to 5 users and a built-in Docs help center.
List prices checked 2026-10-13. Sources are at the bottom.
Plans and AI rates
| Plan | Per agent per month | AI rate | How AI is billed |
|---|---|---|---|
| Help Scout Standard | $25 (monthly) | $0.75 | $0.75 per AI resolution. Help Scout lets admins set a monthly spending cap. |
| Help Scout Plus | $45 (monthly) | $0.75 | $0.75 per AI resolution. Help Scout lets admins set a monthly spending cap. |
What a team pays each month
Seats plus AI usage, for four team sizes and three levels of AI use. “0” is no AI conversations; “100” is the AI finishing 100 conversations per agent a month. Flatdesk is shown last, on yearly billing, for reference.
| Plan and AI per agent | 3 agents | 5 agents | 10 agents | 15 agents |
|---|---|---|---|---|
| Standard, 0 AI per agent | $75 | $125 | $250 | $375 |
| Standard, 50 AI per agent | $188 | $313 | $625 | $938 |
| Standard, 100 AI per agent | $300 | $500 | $1,000 | $1,500 |
| Plus, 0 AI per agent | $135 | $225 | $450 | $675 |
| Plus, 50 AI per agent | $248 | $413 | $825 | $1,238 |
| Plus, 100 AI per agent | $360 | $600 | $1,200 | $1,800 |
| Flatdesk, 0 AI per agent | $117 | $195 | $390 | $585 |
| Flatdesk, 50 AI per agent | $117 | $195 | $390 | $585 |
| Flatdesk, 100 AI per agent | $117 | $195 | $390 | $585 |
Flatdesk's AI pauses at its 100 answers per agent, so its price doesn't change with AI use. Help Scout's figures grow with it. Use your own numbers.
Where Help Scout is the better pick
You're a very small team that uses little AI.
Questions
How much does Help Scout cost per agent?
Standard is $25 per agent per month on monthly billing, Plus is $45 per agent per month on monthly billing. Prices checked 2026-10-13; confirm on the vendor's pricing page before you buy.
How much does Help Scout cost for a team of 5?
Standard for 5 agents is $125 a month in seats, before any AI usage fees. With the AI finishing 250 conversations a month it is about $313.
Does Help Scout charge for AI?
$0.75 per AI resolution. Help Scout lets admins set a monthly spending cap.
Is there a flat-price alternative to Help Scout?
Flatdesk is $39 per agent per month billed yearly ($49 monthly) with 100 AI answers per agent included and the AI pausing at the cap. It handles email and website chat only. See the full comparison for where Help Scout is the better pick.