CompareRe:amaze
Flatdesk vs Re:amaze
Re:amaze charges $26.10 per team member on Basic and $44.10 on Pro with annual billing ($29 and $49 monthly). Its pricing page lists 5 AI resolutions per user a month on Basic and 10 on Pro, then $0.85 for each extra, and marks its AI product as beta. Flatdesk is $39 per agent on annual billing ($49 monthly) with 100 AI answers per agent included, so a team that uses the AI costs less on Flatdesk. Re:amaze covers more channels: SMS and voice from Pro, and social channels.
Checked 2026-10-11 against list prices. Sources are at the bottom.
| Plan | 3 agents, 150 AI answers a month | 10 agents, 800 AI answers a month | How AI is billed |
|---|---|---|---|
| Flatdesk | $117 | $390 | $39 per agent billed yearly ($49 monthly). 100 AI answers per agent included, pauses at the cap |
| Re:amaze Basic | ~$193 | ~$899 | $26.10 per team member per month on annual billing. 5 AI resolutions per user a month, then $0.85 each. We matched the allowances to plans by their order on the pricing page. |
| Re:amaze Pro | ~$234 | ~$1,036 | $44.10 per team member per month on annual billing. 10 AI resolutions per user a month, then $0.85 each. |
Where Flatdesk is stronger
- 100 AI answers per agent included, against 5 to 20 per user and $0.85 for each extra
- The AI pauses at the cap, so its bill can't grow
- AI receipts with one-click refunds
- A free AI test drive on your own last 50 answered tickets, and an import from five other help desks
Where Re:amaze is stronger
- More channels: social media and live chat on every plan, and SMS and voice from Pro
- A Starter plan at $59 a month for unlimited team members, up to 500 responded conversations
- Unlimited brands on Pro
- A lower seat price when you use little AI
Which should you pick?
Pick Re:amaze if you need SMS, voice or social channels, or a flat plan for many team members with modest volume.
Pick Flatdesk if you're an email and chat team of about 3 to 15 agents and want AI in the price, with a bill that doesn't move.
Questions
Is Flatdesk cheaper than Re:amaze?
At list prices checked 2026-10-11: for 3 agents, 150 AI answers, Flatdesk costs $117 a month and Re:amaze Basic about $193, so Flatdesk is cheaper; for 10 agents, 800 AI answers, Flatdesk costs $390 a month and Re:amaze Basic about $899, so Flatdesk is cheaper.
What's a good Re:amaze alternative for a small team?
If you're an email and chat team of about 3 to 15 agents and want AI in the seat price, Flatdesk is built for that: $39 per agent billed yearly or $49 monthly, with 100 AI answers per agent included and a cap on by default. Stay with Re:amaze, or look at a bigger suite, if you need SMS, voice or social channels, or a flat plan for many team members with modest volume.
Does Re:amaze charge for AI?
Its pricing page lists included AI resolutions per user each month (5 on Basic, 10 on Pro, 20 on Plus) and $0.85 for each additional one. The AI product is marked beta.
Can Flatdesk import from Re:amaze?
Not yet. Flatdesk imports from Zendesk, Intercom, Freshdesk, Help Scout and Gorgias today.
Does Flatdesk do SMS, voice or social channels?
No. Flatdesk handles email and a website chat widget only. If you need SMS, voice or social channels, Re:amaze fits better.