CompareLiveAgent
Flatdesk vs LiveAgent
LiveAgent is one of the cheapest full help desks: $15 per agent on its Small plan and $29 on Medium with annual billing ($19 and $35 monthly), and a 30-day free trial with no card. Flatdesk is $39 per agent on annual billing ($49 monthly). The extra buys one plan with every feature and no per-plan limits, plus 100 AI answers per agent included with a cap, AI receipts and an import from other help desks. LiveAgent covers more channels: a call center with IVR from Medium, and WhatsApp and social channels on Large.
Checked 2026-10-11 against list prices. Sources are at the bottom.
| Plan | 3 agents, 150 AI answers a month | 10 agents, 800 AI answers a month | How AI is billed |
|---|---|---|---|
| Flatdesk | $117 | $390 | $39 per agent billed yearly ($49 monthly). 100 AI answers per agent included, pauses at the cap |
| LiveAgent Small | $45 | $150 | $15 per agent per month on annual billing. Its pricing page lists AI Agents but no AI price or limit. |
| LiveAgent Medium | $87 | $290 | $29 per agent per month on annual billing; adds a call center with IVR and AI Agents with full setup. |
Where Flatdesk is stronger
- One plan with every feature on every seat, so there is no tier to outgrow
- 100 AI answers per agent a month, stated up front, with the AI pausing at the cap
- AI receipts that itemize every answer, with one-click refunds
- AI macros that suggest their own updates from your team's edits, and a free AI test drive on your own tickets
Where LiveAgent is stronger
- A lower seat price: $15 on Small and $29 on Medium, against Flatdesk's $39 on annual billing
- Phone: a call center with IVR from the Medium plan
- WhatsApp, Facebook, Instagram, X, Viber and Telegram on the Large plan
- A 30-day free trial, against Flatdesk's 14 days
Which should you pick?
Pick LiveAgent if you need phone or social channels, or the lowest seat price matters more than a flat AI allowance.
Pick Flatdesk if you're an email and chat team of about 3 to 15 agents and want AI in the price, with a bill that doesn't move.
Questions
Is Flatdesk cheaper than LiveAgent?
At list prices checked 2026-10-11: for 3 agents, 150 AI answers, Flatdesk costs $117 a month and LiveAgent Small $45, so LiveAgent Small is cheaper; for 10 agents, 800 AI answers, Flatdesk costs $390 a month and LiveAgent Small $150, so LiveAgent Small is cheaper.
What's a good LiveAgent alternative for a small team?
If you're an email and chat team of about 3 to 15 agents and want AI in the seat price, Flatdesk is built for that: $39 per agent billed yearly or $49 monthly, with 100 AI answers per agent included and a cap on by default. Stay with LiveAgent, or look at a bigger suite, if you need phone or social channels, or the lowest seat price matters more than a flat AI allowance.
Does LiveAgent charge for AI?
Its pricing page lists AI Agents on its plans and shows no per-resolution price or credit. Ask LiveAgent how usage is counted before you rely on it.
Can Flatdesk import from LiveAgent?
Not yet. Flatdesk imports from Zendesk, Intercom, Freshdesk, Help Scout and Gorgias today.
Does Flatdesk do phone or social channels?
No. Flatdesk handles email and a website chat widget. If you need phone, WhatsApp or social channels, LiveAgent is the better fit.