CompareHiver
Flatdesk vs Hiver
Hiver's seats start at $25 per user on annual billing (its pricing page shows $35 next to the monthly toggle), and the page lists AI Agents as available on every plan with no per-resolution price. That makes Hiver the cheaper seat: Flatdesk is $39 per agent on annual billing ($49 monthly). What Flatdesk adds is a stated AI allowance (100 answers per agent, pausing at the cap), AI receipts you can refund, and an import from other help desks. Hiver works with Gmail, Outlook and other email, and adds channels like WhatsApp and voice.
Checked 2026-10-11 against list prices. Sources are at the bottom.
| Plan | 3 agents, 150 AI answers a month | 10 agents, 800 AI answers a month | How AI is billed |
|---|---|---|---|
| Flatdesk | $117 | $390 | $39 per agent billed yearly ($49 monthly). 100 AI answers per agent included, pauses at the cap |
| Hiver Growth | $75 | $250 | $25 per user per month on annual billing; AI Agents listed on every plan with no AI price or limit on the pricing page. Plans start at 2 seats. |
| Hiver Pro | $165 | $550 | $55 per user per month on annual billing; AI features as on Growth. |
Where Flatdesk is stronger
- A stated AI allowance: 100 answers per agent a month, with the AI pausing at the cap (Hiver's pricing page states no AI limits)
- AI receipts that itemize every answer, with one-click refunds for a wrong one
- AI macros written from your team's repeated replies, with updates suggested from your edits
- A free AI test drive on your own last 50 answered tickets before you switch
Where Hiver is stronger
- A lower seat price: $25 on Growth against Flatdesk's $39, both on annual billing
- More channels: its FAQ lists email, live chat, Slack, voice, WhatsApp and social media
- Works on top of Gmail and Outlook as well as email forwarding
- Advanced routing, AI QA and AI Insights on its higher plans
Which should you pick?
Pick Hiver if you want the lowest seat price, or you need WhatsApp, social or voice channels in the same tool.
Pick Flatdesk if you're an email and chat team of about 3 to 15 agents and want AI in the price, with a bill that doesn't move.
Questions
Is Flatdesk cheaper than Hiver?
At list prices checked 2026-10-11: for 3 agents, 150 AI answers, Flatdesk costs $117 a month and Hiver Growth $75, so Hiver Growth is cheaper; for 10 agents, 800 AI answers, Flatdesk costs $390 a month and Hiver Growth $250, so Hiver Growth is cheaper.
What's a good Hiver alternative for a small team?
If you're an email and chat team of about 3 to 15 agents and want AI in the seat price, Flatdesk is built for that: $39 per agent billed yearly or $49 monthly, with 100 AI answers per agent included and a cap on by default. Stay with Hiver, or look at a bigger suite, if you want the lowest seat price, or you need WhatsApp, social or voice channels in the same tool.
Does Hiver charge for AI?
Its pricing page lists AI Agents, AI Copilot and AI Knowledge Builder on its plans and shows no separate AI price, credit or limit. Check Hiver's terms for any usage limits before you rely on it.
Can Flatdesk import from Hiver?
Not yet. Flatdesk imports from Zendesk, Intercom, Freshdesk, Help Scout and Gorgias today. Your Hiver email can be forwarded to Flatdesk, but old conversations don't come across.
Is there a free trial on each?
Hiver gives access to its Elite plan for 7 days with no card, according to its pricing page. Flatdesk gives 25 AI answers per agent and every feature for 14 days, with no card.