CompareCrisp
Flatdesk vs Crisp
Crisp prices by workspace, not by agent: Essentials is $95 a month with 10 seats and Plus is $295 with 20 or more, with a free plan for 2 seats. Its Hugo AI agent runs on AI credits that the pricing page converts to roughly 450 automated conversations on Essentials and 1,350 on Plus. That is cheaper than Flatdesk for a team of 3 to 10 (Flatdesk is $39 per agent on annual billing). Flatdesk's reasons to pick it are a stated AI allowance (100 answers per agent) instead of credits, AI receipts and an import from other help desks.
Checked 2026-10-11 against list prices. Sources are at the bottom.
| Plan | 3 agents, 150 AI answers a month | 10 agents, 800 AI answers a month | How AI is billed |
|---|---|---|---|
| Flatdesk | $117 | $390 | $39 per agent billed yearly ($49 monthly). 100 AI answers per agent included, pauses at the cap |
| Crisp, smallest plan that fits | ~$95 | ~$295 | Essentials ($95, 10 seats, about 450 automated conversations) for 3 agents; Plus ($295, 20+ seats, about 1,350) for 10 agents and 800 AI answers. The page doesn't price credits beyond the allowance or say what happens when they run out. |
Where Flatdesk is stronger
- AI measured in answers, 100 per agent, rather than credits converted to "around" a number of conversations
- AI receipts with one-click refunds
- A free AI test drive on your own last 50 answered tickets
- An import from Zendesk, Intercom, Freshdesk, Help Scout and Gorgias
Where Crisp is stronger
- A lower price at these team sizes: workspace plans with 10 or 20 seats included
- A free plan for up to 2 seats
- Seats are cheap to add: $10 a month each
Which should you pick?
Pick Crisp if you run a small team and want a low workspace price, a free plan, or a lot of seats for the money.
Pick Flatdesk if you're an email and chat team of about 3 to 15 agents and want AI in the price, with a bill that doesn't move.
Questions
Is Flatdesk cheaper than Crisp?
At list prices checked 2026-10-11: for 3 agents, 150 AI answers, Flatdesk costs $117 a month and Crisp, smallest plan that fits about $95, so Crisp, smallest plan that fits is cheaper; for 10 agents, 800 AI answers, Flatdesk costs $390 a month and Crisp, smallest plan that fits about $295, so Crisp, smallest plan that fits is cheaper.
What's a good Crisp alternative for a small team?
If you're an email and chat team of about 3 to 15 agents and want AI in the seat price, Flatdesk is built for that: $39 per agent billed yearly or $49 monthly, with 100 AI answers per agent included and a cap on by default. Stay with Crisp, or look at a bigger suite, if you run a small team and want a low workspace price, a free plan, or a lot of seats for the money.
Does Crisp charge per agent?
No. Its plans are per workspace with seats included (2 on Free, 4 on Mini, 10 on Essentials, 20 or more on Plus), and extra seats are $10 a month on its pricing page.
How is Crisp's AI billed?
Through AI credits included with each paid plan ($5, $25 and $75 on Mini, Essentials and Plus). The page doesn't state the cost of a credit or what happens when they run out.
Can Flatdesk import from Crisp?
Not yet. Flatdesk imports from Zendesk, Intercom, Freshdesk, Help Scout and Gorgias today.